Support
Support
Customers reach engineering support here. Include your site's tracking ID (six characters, shown in the dashboard) so we can look at the right events — never paste access tokens.
Before you write
- DocumentationInstallation, events, consent and destinations with code samples.
- System statusLive health of collector, queue and delivery worker.
- Tracking KnowledgeGuides on deduplication, consent mode and click ids.
What helps us answer quickly
- Your tracking ID (six characters, shown in the dashboard)
- The destination and the event name concerned
- What you expected and what happened, with a time
- Screenshots of the debugger or the wizard step — never access tokens or other secrets
Write to engineering support
We reply by e-mail to the address you enter.