Operator
- Company
- FAST SaaS Limited
- Address
- 8/F., China Hong Kong Tower, 8-12 HENNESSY ROAD, Wan Chai, Hong Kong
- Represented by
- —
- support@track.site
- Phone
- —
- Register
- —
- VAT ID
- —
- Data protection officer
- —
These details are published by the operator before launch (LEGAL_* environment variables).
Service
Track is a tag manager, consent-aware server-side event router and analytics layer offered as a subscription. Features and limits are described on the pricing page and in the plan the customer selected.
Customer obligations
Customers are responsible for a lawful consent implementation on their properties, for the accuracy of destination configuration and for keeping vendor credentials current. Customers must not send special categories of personal data or use the service for fingerprinting or consent circumvention.
Fees
Fees are billed by Stripe per plan and interval. Usage above the plan limit triggers warnings and a grace period before hard limits apply. Prices are shown on the pricing page as configured in Stripe.
Availability and support
The operator targets high availability of the data plane and publishes incidents on the status page. Support is provided by e-mail; enterprise plans include an SLA.
Liability
Liability is limited to the amount paid in the twelve months before the event, except for intent, gross negligence, injury to life or health and mandatory statutory liability.
Term and termination
Subscriptions renew per interval and can be cancelled to the end of the period. The operator may suspend accounts that violate these terms after notice, except where immediate action is required to protect the platform.
Governing law
The law of the operator's registered seat applies; mandatory consumer protections remain unaffected.